We are committed to providing safe and convenient shipping services to all our customers. Below are the details of our shipping policy:
Shipping Method: Standard
(Order cutoff time): 02:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
1. Shipping Time
- United States: Estimated shipping time is 7-14 business days. This duration may vary depending on specific circumstances such as weather, customs processing time, and other factors.
- Vietnam: Estimated shipping time is 5-10 business days. Similar to shipping to the United States, the time may vary based on objective factors.
Please note: The shipping times are estimates and we do not guarantee specific delivery dates.
2. Shipping Fees
Flat fee $5.99
3. Order Tracking
Once your order has been dispatched, we will provide a tracking number via email or SMS.
4. Shipping Address
Please provide an accurate and complete shipping address, including postal code, contact phone number, and any special instructions to ensure timely and correct delivery. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information.
5. Order Processing
Your order will be processed within 4-5 business days after payment is confirmed. During processing, we will perform a quality check on the products and carefully package them to ensure they arrive safely.
6. Responsibility and Insurance
We are responsible for your package from the time it leaves our warehouse until it is delivered to your address. If the package is lost or damaged during transit, please contact us immediately for assistance. We will work with the shipping provider to resolve the issue and ensure your rights are protected.
7. Return Policy
If you are not satisfied with the product you receive, you can return it within 30 days from the date of receipt. The product must be in new condition, unused, and include all accompanying accessories. For more details, please refer to our Refund and Returns Policy.
8. Customer Support Contact
If you have any questions about our shipping policy or need further assistance, please contact our customer support team through the following channels:
Email: support@lwanistore.com