At Lwanistore, we are committed to providing high-quality products and services. If you are not completely satisfied with your order, please review our refund and return policy below:

1. Refund Policy

• Refund Request Time Frame: You may request a refund within 30 days from the date of receipt. To be eligible for a refund, the product must be unused and in its original condition, including packaging and tags.

• Refund Process: To request a refund, please email us at support@lwanistore.com with your order information and the reason for the refund. We will guide you through the return process. Once we receive the returned product and confirm its condition, we will process the refund through PayPal. The refund process may take 7 to 14 business days.

2. Return Policy

• Return Conditions: To return a product, it must be sent back in an unused, clean condition and in its original packaging. You must request a return within 30 days from the date of receipt.

• Return Shipping Costs: Return shipping costs will be paid by us.

• Return Process: To initiate a return, please email us at support@lwanistore.com with your order number and reason for the return. We will provide detailed instructions on how to return the product. Once we receive the product and confirm its condition, we will proceed with a refund or an exchange (if applicable).

3. Non-Eligible Products for Refund

• Products that have been used or damaged due to customer error are not eligible for a refund or return.
• Customized or special-order products may not be eligible for a refund or return. Please review the product information before placing an order.

4. Contact Us

If you have any questions about our refund and return policy or need further assistance, please contact us via email at support@lwanistore.com

We are always here to assist you!