At Lwanistore, we are committed to providing excellent customer service. If you need to cancel or modify your order, please review the following information:

1. Cancellation Policy

• Cancellation Time Frame: You may request to cancel your order within 2 hours of placing it. After this period, your order may have already been processed, and cancellation may not be possible.

• Cancellation Process: To request a cancellation, please email us at support@lwanistore.com with your order number and reason for cancellation. We will confirm the cancellation and notify you via email. If the order has been paid, we will process the refund through PayPal within 7 to 14 business days.

2. Modification Policy

• Modification Time Frame: You can request to modify your order (such as changing the shipping address, product, or quantity) within 2 hours of placing it. After this period, we cannot guarantee that changes can be made, as the order may have already been processed.

• Modification Process: To request a modification, please email us at support@lwanistore.com with your order number and details of the modification. We will review your request and confirm the changes via email. If there are any price differences, we will notify you and request additional payment or issue a refund (if applicable).

3. Notes

• If your order has already been shipped, cancellation or modification may no longer be possible. In such cases, please refer to our refund and return policy for further assistance.

• Requests for cancellation or modification cannot be processed if the product has already been dispatched.

4. Contact Us

If you have any questions about our cancellation and modification policy or need further assistance, please contact us via email at support@lwanistore.com

We are always here to help!