CAN I PLACE AN ORDER OVER THE PHONE?

We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept PayPal only.

HOW DO I USE A PROMO CODE ON CHECKOUT?

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

WHEN THERE ARE UNKNOWN CHARGES, WHAT SHOULD I DO?

You might not identify a charge for some reason. Please adhere to the guidelines below.
1. For complete details about your order, please refer to your Order Confirmation.
2. Inquire if anyone of your family or friends have ordered from us using your information.
3. To find out more, get in touch with your bank.
4. Contact our customer service for prompt assistance.

WHY MY PAYMENT ISN’T ACCEPTED?

To protect your security and privacy, your bank can’t provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

WHAT IF I FIND SOMETHING SUSPICIOUS REGARDING MY PURCHASE?

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.

LOST ITEMS

Most deliveries take place on time. Seldom will the tracking indicate “delivered” even when it appears you haven’t yet received it. If your package’s tracking information indicates that it was delivered but you can’t locate it:
1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail
2. Check your Order Confirmation to find the tracking status
3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package
4. Contact your local shipping carrier for further information.
5. Contact our customer service at support@lwanistore.com if the package still can’t be found.

WHAT IS THE PROCESS FOR QUALITY ASSURANCE?

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.