We are committed to providing safe and convenient shipping services to all our customers. Below are the details of our shipping policy:

Shipping Method: Standard

(Order cutoff time): 02:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

1. Shipping Time

• United States: Estimated shipping time is 7-14 business days. This duration may vary depending on specific circumstances such as weather, customs processing time, and other factors.
• Vietnam: Estimated shipping time is 5-10 business days. Similar to shipping to the United States, the time may vary based on objective factors.

Please note: The shipping times are estimates and we do not guarantee specific delivery dates.

2. Shipping Fees

Flat fee $5.99

3. Order Tracking

Once your order has been dispatched, we will provide a tracking number via email or SMS.

4. Shipping Address

Please provide an accurate and complete shipping address, including postal code, contact phone number, and any special instructions to ensure timely and correct delivery. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information.

5. Order Processing

Your order will be processed within 4-5 business days after payment is confirmed. During processing, we will perform a quality check on the products and carefully package them to ensure they arrive safely.

6. Responsibility and Insurance

We are responsible for your package from the time it leaves our warehouse until it is delivered to your address. If the package is lost or damaged during transit, please contact us immediately for assistance. We will work with the shipping provider to resolve the issue and ensure your rights are protected.

7. Return Policy

If you are not satisfied with the product you receive, you can return it within 30 days from the date of receipt. The product must be in new condition, unused, and include all accompanying accessories. For more details, please refer to our Refund and Returns Policy.

8. Customer Support Contact

If you have any questions about our shipping policy or need further assistance, please contact our customer support team through the following channels:

Email: support@lwanistore.com

At Lwanistore, we are committed to providing high-quality products and services. If you are not completely satisfied with your order, please review our refund and return policy below:

1. Refund Policy

• Refund Request Time Frame: You may request a refund within 30 days from the date of receipt. To be eligible for a refund, the product must be unused and in its original condition, including packaging and tags.

• Refund Process: To request a refund, please email us at support@lwanistore.com with your order information and the reason for the refund. We will guide you through the return process. Once we receive the returned product and confirm its condition, we will process the refund through PayPal. The refund process may take 7 to 14 business days.

2. Return Policy

• Return Conditions: To return a product, it must be sent back in an unused, clean condition and in its original packaging. You must request a return within 30 days from the date of receipt.

• Return Shipping Costs: Return shipping costs will be paid by us.

• Return Process: To initiate a return, please email us at support@lwanistore.com with your order number and reason for the return. We will provide detailed instructions on how to return the product. Once we receive the product and confirm its condition, we will proceed with a refund or an exchange (if applicable).

3. Non-Eligible Products for Refund

• Products that have been used or damaged due to customer error are not eligible for a refund or return.
• Customized or special-order products may not be eligible for a refund or return. Please review the product information before placing an order.

4. Contact Us

If you have any questions about our refund and return policy or need further assistance, please contact us via email at support@lwanistore.com

We are always here to assist you!